Reference

Privacy policy for Indonesia accounts

DANA, OVO, GoPay and QRIS payments, Speed Blackjack tables, and Gates of Olympus sessions create account records that we explain in this Privacy Policy.

Account data explainedCookie choicesQRIS recordsPrivacy contact
lokabet Privacy policy for Indonesia accounts
PRIVACY HELP

Contact routes for privacy requests

A privacy request should reach the right desk without making you repeat your account story. We handle data access, correction, deletion, and cookie questions through the same account-linked support paths you already…

Live chat Use live chat from 10:00 to 02:00 WIB for account-linked privacy questions. We ask for your username and phone check before discussing payment references, login history, or cookie settings tied to your profile.
WhatsApp desk Message our WhatsApp support line when you need a privacy case number for DANA, OVO, GoPay, or QRIS records. We confirm the account owner first, then route the request to the privacy team.
Email requests Send detailed privacy requests to [email protected] if you need a written answer. Include the account username, registered mobile number, and whether you want access, correction, deletion, or a cookie explanation.
ACCOUNT SAFETY

How we protect account data

We treat privacy as an operating task, not a footer sentence. Account checks, payment matching, device signals, cookies, and support logs each have a clear purpose.

Data we collect

We collect your account name, mobile number, login records, wallet references, and support messages. Game activity such as Aviator rounds or Fish Hunter entries is linked to your account so balances and disputes can be checked.

Payment records

DANA, OVO, GoPay, and QRIS payments create reference numbers, timestamps, and status results. We use those records to match deposits, process withdrawal checks, answer wallet questions, and detect account activity that does not fit your normal pattern.

Cookie use

Cookies help us keep your session open, remember language choices, and reduce repeated security checks. You can clear cookies in your browser, but you may need to log in again and pass account verification after clearing them.

Device checks

When you move between mobile browser and computer, we may compare device type, IP region, and login time. These signals help us spot unusual access without asking for extra documents on every normal sign-in.

Retention period

We keep account and payment records while your account is active and longer when needed for disputes, security checks, or legal duties. When records are no longer needed, we remove or separate them from your account.

Correction path

If your phone number, name spelling, or payment label is wrong, contact us before making another wallet request. We verify the account owner, update the record where allowed, and note the change in your privacy case.

Privacy questions before you join

Before you open an account, you should know how your data moves through the wallet, lobby, and support desk. These answers focus on practical privacy choices: what we collect, how you can ask for changes, what cookies do, and how we handle records connected to local payments.

We collect the details needed to create and secure your account, such as username, mobile number, login records, wallet references, and support messages. Payment data is limited to transaction checks and account matching.

We keep payment references so your wallet balance can be matched, withdrawals can be checked, and support can trace a missing transaction. These records include status, time, method, and account-linked reference numbers.

Yes. Contact live chat, WhatsApp support, or [email protected] and ask for account data access. We verify your username and registered phone number before sending any account-linked data response.

Go to Account > Profile to check visible details, then contact support for fields you cannot change yourself. We confirm account ownership before correcting phone numbers, payment labels, or name spelling.

Cookies may remember session status, device type, and language choices. Game activity is stored in your account record for balance and dispute checks, not as a separate public profile.

You can request deletion through [email protected] or account-linked support. Some payment, security, and dispute records may need to be kept for a period required by operational or legal duties.

Only staff who need to handle the case can see your request. Support may verify your account, while payment or security staff may check related records if your question involves wallet or login activity.